Contents
1. Acceptance of these terms
These Terms of Service ("Terms") govern your use of the website at samplify.ai and any free trial, proof-of-value, or pre-contract engagement we offer ("Service"). By visiting the site or starting a trial, you agree to these Terms on behalf of yourself and the organisation you represent. If you don't agree, please don't use the Service.
These Terms do not govern paid subscriptions to Samplify's enterprise platform. Those are governed by a separate Master Subscription Agreement signed by both parties, which supersedes these Terms for the engagement it covers.
2. The service
Samplify is a software decision intelligence platform for enterprise procurement, IT asset management, enterprise architecture, and finance teams. The website provides marketing information, documentation, and a way to request a 30-day proof.
We may update, modify, or remove features at any time. We will give reasonable notice for material changes that affect a live trial.
3. The 30-day proof
If you request a 30-day proof:
- The proof runs for 30 calendar days from the day we mutually confirm a kick-off.
- The proof is free. No payment is required, and no payment information is collected.
- You may end the proof at any time, for any reason, by emailing james@samplify.ai. We will return or delete any data you provided within 30 days of the request.
- The proof is intended for evaluation purposes. You may not use it to deliver services to a third party, resell, sublicense, or share access outside your organisation.
- If, at the end of the proof, you decide not to proceed, you walk away. There is no automatic conversion to a paid plan.
- If, at the end of the proof, you decide to proceed, we will provide a Master Subscription Agreement covering the production deployment.
4. Accounts and access
Where the Service requires an account or shared link, you agree to keep credentials confidential and to notify us promptly at james@samplify.ai if you suspect unauthorised access. You are responsible for activity under your credentials.
5. Acceptable use
You agree not to:
- Use the Service to violate any applicable law or third-party rights.
- Reverse engineer, decompile, or attempt to extract source code from the Service, except where permitted by mandatory law.
- Use the Service to build or improve a competing product.
- Attempt to disrupt, overload, or probe the Service or its infrastructure.
- Submit data to the Service that contains malware, illegal content, or sensitive personal data outside the scope agreed with us (for example, no payment card data, social security numbers, or health records — we don't need them and shouldn't see them).
- Use the Service to scrape, harvest, or otherwise misappropriate data about third parties.
6. Intellectual property
Samplify owns the Service, the website, the platform, and all related software, content, models, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as described in these Terms (or your separate signed agreement, if any).
Feedback, suggestions, and ideas you give us about the Service are welcome and may be used by us without obligation or compensation.
7. Customer data
Data you provide to Samplify in connection with the Service ("Customer Data") remains yours. You grant Samplify a limited licence to process Customer Data only as needed to provide the Service, improve our models on a privacy-preserving basis, and comply with the law.
We will not sell your Customer Data, will not share it with other customers, and will not use it to train shared third-party AI models. We process Customer Data in line with our Privacy Policy and any data processing addendum we sign with you.
8. Confidentiality
Each of us may receive non-public information from the other in connection with the Service ("Confidential Information"). We each agree to: use Confidential Information only to perform under these Terms, protect it with at least the same care we use for our own confidential information (and not less than reasonable care), and not disclose it to third parties without consent — except to our employees, contractors, and advisors bound by similar duties.
The fact of a 30-day proof itself is not Confidential Information unless explicitly marked or otherwise reasonably understood as such.
9. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Samplify disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability.
Samplify generates analyses, recommendations, and decisions based on the data and questions you provide. While we work hard to make outputs accurate and evidence-backed, you are responsible for the decisions you make in reliance on them. Samplify is a decision-support tool, not a substitute for professional, legal, or financial advice.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, or business opportunity, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Samplify's total aggregate liability arising out of or relating to these Terms — for any claim, in any form of action — will not exceed one hundred US dollars (US$100) for the website and 30-day proof. (Paid customers' liability cap is set in their signed agreement.)
Some jurisdictions do not allow exclusion of certain damages or limitation of liability. In those jurisdictions, the limits above apply only to the maximum extent permitted.
11. Indemnification
You agree to defend, indemnify, and hold harmless Samplify and its officers, directors, employees, and agents from any third-party claim, demand, or loss (including reasonable legal fees) arising from: your breach of these Terms; your misuse of the Service; or your Customer Data infringing the rights of a third party or violating the law.
12. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if continuing to provide the Service to you poses a security or reputational risk.
On termination, sections that by their nature should survive — including IP, customer data, confidentiality, disclaimers, liability, indemnity, and governing law — will survive.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The federal and state courts located in Delaware will have exclusive jurisdiction over any dispute arising from these Terms, and each party consents to that jurisdiction.
If you are based in the EU, UK, or another jurisdiction whose mandatory consumer or data protection law applies, that law applies to the extent it is mandatory.
14. Changes
We may update these Terms from time to time. When we make material changes we will update the "Last updated" date at the top and, where appropriate, notify you by email or a prominent notice on the site. Your continued use of the Service after the change constitutes acceptance.
15. Contact
Questions about these Terms:
Samplify AI, Inc.
Email: james@samplify.ai
Subject line: "Terms"